Front Desk

Job Description

Experience and Educational Requirements

  • Equivalent of a high school education required
  • CPR training required. Provided by employer
  • Reception and customer service experience preferred

Skills Needed

  • Basic math skills
  • Ability to work under pressure when club is busy
  • Ability to alphabetize
  • Ability to handle more than one task at a time
  • Ability to handle complaints, suggestions, and comments from members in a professional manner
  • Good communication skills

Attitudes to be exhibited

  • Must have a friendly, outgoing personality
  • Must have a cooperative attitude towards fellow employees and members
  • Must exhibit enthusiasm for the club and the job
  • Must be patient, courteous listener, and able to show empathy

Duties (including but not limited to)

  • Run the Front Desk smoothly and efficiently
  • Provide the finest and most courteous service possible
  • Run the Front Desk as an information control center
    • All activity information
    • All suggestions, requests/complaints can be cheerfully processed and directed to the correct person
    • Staff and member messages
  • Enforce the policies and procedures of the clubs
  • Must fully understand and operate computer systems
  • Handle all incoming calls
  • Greet everyone that comes in the front door
    • Check in members and verify membership
    • Register guests and collect fees
    • Register potential members and set them up with a tour, or personal trainer as needed
  • Take appointments for all areas of the club
  • Promote, register and collect all fees for:
    • Leagues, tournaments, clinics, etc.
    • Specialty fitness classes and workshops
    • All special events
  • Actively sell pro shop merchandise
  • Sell tanning packages; keep tanning rooms clean
  • Sell and keep supplied all snack and drink items
  • Handle membership payments, new memberships, renewals, and cancellations. Direct account questions to Manager
  • Handle rental of equipment
  • Keep desk and lobby area tidy and clean at all times
    • Do required cleaning and extra cleaning projects
  • Keep supplies and Front Desk copies stocked at all times
  • Miscellaneous work as assigned by managers


  • Supervision is provided by Operations and General Manager